Do you accept credit cards?
Yes, Forms of payment can be any major credit card, debit card, HSA card, or cash. The intake paperwork will request that a card is on file. This card will be used for payments and for late/miss appointments immediately. All over the phone payments are 3.6% charge due to a rise in small business credit card charges. CASH is the most accepted method of payment. Checks will incur fees NSF: $40 for inconvenience and $40 bank charge. Typically our charge is considerable and therefore you take the cost of NSF.
Do you take insurance?
Yes, the company takes several insurances. It is your responsibility prior to the sessions to know your deductible and your co-pay. If you have a deductible, you will be responsible for the cost of the sessions at the time of the session, capped to what the insurance contracted to rate is. Each insurance is different. If you have met your deductible, you will be responsible for your co-pay /co-insurance due at the time of the session. Please note, that it is your responsibility to pay in the event your insurance is not covering services.
How long is the therapy session?
An hour session is 50 minutes. The 50-minute session includes your session and scheduling the next session. If you choose to use less than 50 minutes, you are still charged the 50-minute session.
Do you complete disability/FMLA paperwork?
We do not typically fill out disability paperwork, however, in special cases we do. If we do, it is expected that the client will continue treatment during time off work usually required by the employer, to increase coping skills, and treatment to improve the specific issue that the time is taken off for. DO NOT take time off assuming paperwork will be completed as you may not meet the criteria and our counselors may not deem disability the first line of course and disagree with your taking time off and will not fill out the forms. Bottom line, disability forms are not a guarantee and we have the right to not complete paperwork.
What’s the first session like?
The counselor will ask you to share your reasons for seeking counseling and what you would like to accomplish (your goals for counseling) as part of your intake assessment. Often the therapeutic work begins in the very first session. The counselor will discuss with you any insights or recommendations and together we will make a plan to achieve your goals. Using insurance, it is required that we ask specific questions for the intake and give you a diagnosis that will be part of your health insurance record. Both, private pay or insurance, require specific paperwork to be completed for HIPPA and personal information. We will take payment and schedule the next appointment. All paperwork sent to you from our portal MUST be completed in advance to the session or the session will need to be rescheduled.
What is your cancellation policy?
If you miss, no call/no show, or do not cancel prior to 24 + hours, you will be responsible for the FULL rate for the session, $125. If you are using EAP, you lose a session.
Do you offer evening appointments?
Julie’s hours are subject to change, however, typically follow this schedule:
Summer hours: 10 to 6 Monday through Thursday.
Winter hours: 10 to 6 Monday through Thursday.
Video and telephonic sessions may be scheduled on Fridays for emergency sessions in conjunction with normal hours. Spots are limited for Friday’s.
Gabrielle’s hours vary and will be updated to a more concrete schedule by January 2021.
Contact Natalie for her availability.
Contract Trent for his availability.
Please note that all of our hours, once you are a client, are available in the portal for an easy way to request sessions.
COVID-19, Video and Telephonic sessions are more flexible. Please call to discuss and schedule.
Is there Video therapy?
Video therapy is a useful tool used in many instances. The platform used is HIPAA compliant. This is a great option for many reasons and with Ohio winter this allows us to have a session without being on the road. Due to Covid, we have moved to a fully online practice. The choice of video or telephone (for individuals only) are available.
Is there Telephonic therapy?
Yes, some insurances and EAP do allow telephonic appointments. These are useful and effective in cases where you are unable to use our video option. The session will be similar to video sessions. For best results, use headphones, and please be in a private area. Your deductible/co-pay will apply to these sessions.
COVID-19-Insurance sessions are covered with this service. Some insurances do not allow this outside of the pandemic.
Reasons to be PRIVATE Pay:
You do not have to have a diagnosis that goes on your permanent health record. Your life insurance is not affected by your permanent health record. You may not qualify for a diagnosis and if you do not, your insurance would not pay for the services. A high deductible is required of your health insurance. You do not have to be tied to the rules of insurance with specific time constraints, diagnosis, and specific treatment therapies.
All coaching is private pay, specific goal plans, and package. These include dating, nutrition, exercise, and career goals. The difference is targeted specifically for goal-oriented readiness and modules that insurance will NOT pay for.